Processing Time:
All orders are processed within 5 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. Once your order has shipped, you will receive a notification with tracking details.
Shipping Rates and Estimates:
We offer free shipping across India.
For international orders, your shipment may be subject to import duties and taxes (including GST), which are applied once the package reaches its destination country. CupidVanity is not responsible for these charges; they must be paid by the customer.
Order Tracking:
Once your order has shipped, you will receive an email with a tracking number. Please allow 48 hours for tracking details to become available. You can also track your order by logging into your CupidVanity account and navigating to the “My Account” section under “Orders.”
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at cupidvanityshop@gmail.com with your name and order number for assistance.
Refunds, Returns, and Exchanges Policy
At CupidVanity, we strive for complete customer satisfaction. If you’re not happy with your purchase, please refer to our return and exchange policy below:
Returns:
We accept returns within 7 days of delivery, provided the item is unused, in its original condition, and in its original packaging. To initiate a return, please contact us at cupidvanityshop@gmail.com.
Once we receive the returned item, we will issue a refund for the full order amount minus return shipping costs.
Exchanges:
Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item within 7 days and place a new order for the desired product.
Damaged or Defective Items:
If your order arrives damaged or defective, please contact us immediately at cupidvanityshop@gmail.com with your order number and a photo of the damaged item. We will handle such cases on an individual basis and work towards a satisfactory resolution.
Refund Processing:
Refunds will be processed back to the original payment method. It may take 5 to 10 business days for the refund to reflect in your account, depending on your bank’s processing time.
For any further inquiries, feel free to reach out to our support team at cupidvanityshop@gmail.com.